Any merchandise returned in new and unused condition, within 30 days of receipt, is eligible for a full refund or item exchange. If you feel like your merchandise was defective or did not perform as it was intended we will examine your claim to determine eligibility, if we determine that the product is flawed, defective, or otherwise unusable you will receive a full refund or item exchange. Shipping cost will only be refunded in the event that the wrong item was received or if you received defective merchandise. We understand that some flaws may not become evident until the item has been used, if you have a used item that did not perform to your expectations please contact us and discuss the issue. Used item claim request must be submitted within 90 days of item receipt.